General Information

We process all orders with 24-48 hours from when the order is processed.  If the order is placed before 11AM, it will ship out the same day. Orders are processed and shipped during regular business hours (Monday through Friday 7:00AM - 3:00PM EST.) The only exception to this is during the holiday season which runs from November-January.  During the holiday season, orders are shipped out within 48 hours.  UPS picks up daily at our warehouse at 2PM.  Orders placed after 2PM will be shipped the next business day. Our shipping distribution center is located in Hagerstown, Maryland. 

For all orders under $225 in the Lower 48 United States, there is a flat rate UPS Ground Shipping Fee of $9.95.  Free ground shipping is available on all orders over this amount. 

For orders to Alaska, Hawaii, Puerto Rico, US Virgin Islands and Guam, there is a flat rate shipping/processing fee of $40.

Contiguous USA Shipping Options: 

*The cut off for next day or second day is 2:00 PM every week day.*

• UPS Ground
• UPS Next Day
• 2nd Day Air
• 3rd Day Select

USA Shipping Times (UPS)

Here are the shipping times after the package has been processed and shipped:

• UPS Ground Contiguous US (2-5 Business Days after processing) Note that East coast is usually 2-3 days and West coast is 4-5 days. 
• UPS Next Day (1 Business Day after processing)
• UPS 2nd Day (2 Business Days after processing)
• UPS 3rd Day Select (3 Business Days after processing)

Select International Shipping Now Available

In order to better serve our International clients, we have partnered with UPS i-Parcel, a UPS International Shipping Solution. Any and every customer that is outside the United States will be served by UPS i-Parcel on our website.

(Some exceptions apply--See below)

• All International orders will be shipped using UPS Worldwide Expedited.  
• The customer is responsible for all shipping fees, customs and duty taxes.  These rates are based on your geographical location & order weight/size.  These rates will be shown before you complete the checkout process. 

Track Your Package

Once your order is processed, you will receive an email shipment confirmation with your tracking number.  Once the package has been picked up and scanned by UPS, you will then be able to track the progress of your shipment.  

• For all United States Orders: UPS Tracking
• For all International Orders: UPS I-Parcel Tracking

Problems with Order

• Contact Us
• Return Policy
• Warranty